Refunds and cancellation policy
Sessions are scheduled in advance and are a time reserved exclusively for our clients. When a session is cancelled or rescheduled without adequate notice, we are unable to fill this time slot by offering it to another current client, a client on the wait list, or a client with an emergency. To protect our time, and for both your care and the respect of our other clients, this cancellation has been put in place for all coaching and counseling sessions going forward.
Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected circumstances can occur. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of Julie Bockarie. We request full commitment from the client and we will do our best to extend grace when needed.
In general these guidelines apply for coaching refunds and cancellations:
- The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to coachjulie@juliebockarie.com
- Once Julie Bockarie has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice.
- Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited.
- If unexpected circumstances prevent the Client from completing all of their scheduled sessions, the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee.
Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of Julie Bockarie. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds.
If the Client cancels after beginning sessions and/or receiving services with Julie Bockarie, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).
We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behavior on the part of the Client, inappropriate or offensive behavior from the Client, or irresponsible or disrespectful behavior from the Client. Julie Bockarie will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of Julie Bockarie, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.
Refunds
Once your refund request has been received we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at coachjulie@juliebockarie.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at coachjulie@juliebockarie.com for questions related to refunds and returns.
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